Publications

Please find listed below a series of articles and presentations from RB Consulting. This content reflects the experiences and approaches that we bring to bear in our work with clients.

Please right click on the links below to download any of the pdf documents or click on them to open in a seperate window.

Customer Relationship Management (CRM)

• CRM systems start with a philosopy.
  Paper on an approach to designing and rolling out CRM systems, covering business process re-engineering, tender management, and change management.

Balanced Business Scorecard

• Balanced Business Scorecard - Helping to ensure that a new system rollout benefits a business.
  Paper on the use of balanced business scorecard approach to decide on and track identified business benefits occuring from the rollout of a new system, website or application.

Website Design / Development

• Increasing web applications security using validation.
  A blog on Bloggertone on the use of data validation to improve applications' security.


• User centred approach to website design.
  Presentation on aspects of web development and design.


• Components of a successful website design project.
  Paper where I discuss three key aspects of website projects; user centered approach, agile development and key project management tasks


• Usability, usefulness and user centred design.
  This article looks at the key principles and steps that make up a user centered approach to website design.

Technology

• MS SQL Server 2008 R2: some interesting features.
  Blog post on some business intelligence and data reporting related features in the latest release.


• MySQL Dublin Users Meeting.
  Blog post on some interesting features in MySQL 5.4 and MySQL Cluster 7.0.